If you have purchased Wintergreen and/or Sweet Birch pure essential oils with us prior to June, 2020, please note that there is a safety Recall Alert due to the product not having a child safety cap.
We believe the combination of consistent, quality products – with love and good intentions–help our customers gain better health emotionally, spiritually and physically. Bio Source Naturals has always and will continue to value safety above all else. We want to make sure that if you buy an oil from us, you feel that you can use it safely in your home and around your family. That means giving you all the information upfront in our GC reports, SDS documents and product information bulletins. Whenever we receive new information about one of our products, we work as quickly as we can to inform you and rectify the situation when needed.
In June, 2020, it came to our attention that any product that contains more than 5% methyl salicylate, a naturally occurring substance in Birch and Wintergreen Essential Oils, would require child-resistant safety caps to prevent the risk of poisoning if accidentally swallowed by a young child. We immediately pulled Birch and Wintergreen off the shelves and worked with the CPSC (Consumer Product Safety Commission) to make sure that any Birch and Wintergreen purchased from us prior to June, 2020 has a remedy for our customers. For more information, please find Release Number: 20-767 at CPSC.gov
There have been no reported injuries related to these products.
If you purchased Birch or Wintergreen from us prior to June, 2020 please, if you haven’t already done so, put these essential oils in a safe and secure place, out of the reach of children.
The CPSC agreed remedy is a refund to customers. Please contact us in one of these ways – email us at [email protected] or call us at 1-877-577-8223. To expedite the refund process and order verification, please provide your full name, product name, size of bottle and site of purchase if known. (Amazon, BioSourceNaturals.com, Etsy).
We apologize for any inconvenience this may have caused you. Safety and quality are of the utmost importance to us at Bio Source Naturals. In the interest of you and your family’s safety, we will always provide you with all the up to date information and safety precautions regarding our products.
The Bio Source Naturals Team